These days, it's hard to pass up a good deal. But paying less isn't always a bargain. In fact, it can cost you much more in the long run. These experiences help explain why most people choose to buy their fuel from full-service companies.
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"Since my husband and I are both active, the last thing I want to worry about is my heat. I appreciate not having to check my tank constantly or worry about who is coming into my house. And anytime I've had a problem, it's been taken care of quickly, without costing me an arm and a leg. If that's what you mean by full service, it's worth every penny."
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Martha Shapiro
Peace of Mind and Convenience
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"Having been with Wood's Heating Service for over 17 years, I have never run out of fuel oil and, in fact, never even think about it. In 17 years, I have never even looked at that dial on top of the tank! Our burner still runs at top efficiency while our neighbors who buy from a discounter, have already replaced their burner a few years ago! Problems have been taken care of efficiently and timely. Don't bother telling Wood's Heating Service about a minor problem, no big hurry, whenever you have a chance. I have tried - they still show up within hours to repair it whether you want them to or not! Convenience, peace of mind, and knowing that if I have a problem (even minor) it will be taken care of expeditiously is what has kept me a Wood's customer for all these years."
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Rod Chiodini
Rehoboth, MA
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"When we first moved in, we figured we'd just shop around for the lowest price. Sure enough, we found a guy with a truck who got us oil for less. The big problem happened on our third delivery.
After he delivered, our burner stopped working. We still don't know whether it was bad oil or just a coincidence, but when we called him about it, he refused to deal with us. To make matters worse, we had to call a plumber, and we were without heat for over a day."
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Mary and Michael Wieczenski
Saved on Oil Delivery: $21
Cost of Repairs: $171
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"I thought I was keeping a good eye on my tank, but we hit a cold snap and I ran low. My discount guy said he would get to me later that day. He never showed. I called in the morning, and he promised me again. When I got home from work, gain no show - only this time my heat shut off.
I tried calling other companies, but they were all too jammed up because of the cold. We actually spent the night in a hotel and I had to take off work the next day to wait for a repairman and a delivery. When I got home, I found my pipes had burst. Besides the water damage, I had to miss more work to get things fixed"
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Scott G. Schufreider
Saved on Oil Delivery: $24
Cost of Repairs and Hotel: $726
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