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Our technicians are licensed certified professionals who respond quickly and effectively. We are on call 24 hours a day, 7 days a week. Our technicians participate in extensive factory training on a continuing basis. |
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Our technician to customer ratio is the most consumer friendly available in our marketing area. We have approximately one service technician for every 325 customers. The industry average is one in every 900-1100 customers.
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Our drivers are skilled in delivering oil to you and they treat your property as if it were their own.
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We offer the convenience of automatic delivery, payment plans and service agreements that help you avoid sudden, large bills.
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We offer selection and equipment installation advice. We ask you the questions that are necessary to help select the best system to meet your needs and maximize your comfort level.
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We are a third generation family owned oil company. Some of our customers have parents and grandparents that purchase from us.
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We have extended office hours to meet your needs. We are open from 7 AM to 6 PM Monday through Friday and 8 AM to 4:30 PM on Saturdays during the heating season. For your convenience, we are open Saturdays until noon during the non-heating season.
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Our service and installation department are employed by us. We do not use sub-contractors except for sheet metal work and asbestos removal. When we do utilize sub-contractors, they are leaders in the respectful fields and selected for their commitment to quality. A master electrician is employed for all air conditioning wiring installations as well as disconnection of existing electric baseboard.
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We pull permits as required by law when we install new heating and air conditioning equipment. This assures you that a third party inspects the installation to make sure it meets current code and safety requirements.
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Oil heat is our business. we are experts in our field. We concentrate on those services that we have the most knowledge and experience in. All of our focus is on you: our oil customer.
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Our staff constantly strives to bring you the best in oil heat service. When we install new oil heat equipment for you, that is only the beginning of our relationship. We will be there to meet your needs for many years to come. Our relationship with you is ongoing.
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For your convenience, our service vans are mini warehouses, with you in mind. We go out of our way to have the parts you need to maintain and repair your heating system.
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Our oil trucks meters are checked regularly by the State so you know your deliveries are accurate.
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Only the best new equipment is installed. We do not utilize used parts.
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Complete and professional proposals including detailed specifications of the proposed equipment and installation. Our proposals are broken down as to parts, labor, and sales tax. We provide copies of applicable equipment warranties.
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We provide complete insurance coverage on all installations, worker's compensation, as well as, product and liability insurance.
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A comprehensive oil burner service contract providing twenty-four (24) hour emergency service and annual preventative maintenance program is available. The basic contract covers most of the parts and components of the oil burner. Extended coverage is available to cover circulators or zone valves and soem warm air furnace components as well as oil tank replacement.
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Our technicians will do their best to keep the work area as clean as possible and will clean up before completion of the installation.
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