Occasionally, we receive phone calls from customers who see a low oil price advertised in the paper. They wonder how discounters can charge less. Are there risks involved in using them? Why should they pay more for oil from a full-service company like ours?
Why the price difference?
Discount oil companies don't make less profit - they just don't offer most of the services, conveniences, and protections that the vast majority of families really want. That's why fewer than 10% of all heating oil customers buy their oil from discounters.
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For example, many discounters:
- Don't have their own service staff to respond to your problems. When something goes wrong with your heater, you're left to scramble for yourself. Even when discounters advertise "service available", it's usually from subcontractors who are notoriously undependable.
- They don't offer credit terms or budget plans, leaving you to plan your deliveries around your paycheck and sometimes wait all day with cash in your hands for the driver to show up.
- They don't provide automatic deliveries. You have to watch your tank carefully and call for every delivery.
- They don't have personnel on call around the clock, ready to help you in emergency situations.
- They don't take steps to insure the quality of the oil that they put into your tank, which may lead to equipment breakdowns.
How we deliver real value!
We've set up our company to treat your family the way we would want to be treated ourselves. We're concerned about your budget, too. (In fact, our oil price is lower today than it was 10 years ago!). But we don't think you want us to risk your heating system, comfort, or peace of mind.
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So, in addition to offering all the services that discounters don't:
- We keep your equipment operating at peak efficiency, to avoid wasting fuel.
- We hire professionals and continually train them, so we can solve most of your problems the first time.
- We employ enough drivers and service technicians to respond to problems quickly.
- We provide service agreements, which save you money and help you avoid unexpected big bills.
- We make sure our uniformed drivers and technicians respect your family and home.
- We have our truck meters inspected for accuracy, so you get what you pay for.
- We maintain hundreds of thousands of dollars in liability insurance, so you can feel confident in all your dealings with us.
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And much, much more. READ what others think of Wood's Heating Service and the value we provide.
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